Shenzhen Brighty Watch Co.Ltd Shenzhen Brighty Watch Co.Ltd
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HOME / Q&A

Frequently asked questions

Frequently asked questions, we integrate them into self-service Q&A. If you have other questions, you can get in touch with usOr send us an email to: support@brightywatch.com

Do you provide a gift box?  Do you provide a gift box?

Yes, we do. We can customize watch boxes with your logo as well.

Do you have different straps to offer? Do you have different straps to offer?

Yes, we do have. I can figure out the right designs you want immediately If you can provide me with your rough ideas,

If for any reason I'm not satisfied with the product, can I return the product for a full refund?   If for any reason I'm not satisfied with the product, can I return the product for a full refund? 

Yes, I think so. If the quality is caused by us. I think we can do this.

Do you have a designer to draw the new watch as we want? Do you have a designer to draw the new watch as we want?

Yes, we do. We can make a drawing before production for checking again.

What is the battery life? What is the battery life?

 It is 12-36 months, but it depends on which movement we use. Like some batteries can last 5 years. 

Are they waterproof?  Are they waterproof?

 Yes, we make sure they are waterproof before shipment. Each watch is tested for more than 24 hours.

How long does it take to manufacture my products? /What is the production lead time? How long does it take to manufacture my products? /What is the production lead time?

Our lead time for mass production is from 45-65 days. Simple designs only cost 45 working days, some difficult designs cost more days, around 65 working days.

What is the warranty? What is the warranty?

Our common warranty is 12-18 months. 

Could I add a logo to this watch? Could I add a logo to this watch?

Yes, sure

How many samples can you provide? How many samples can you provide?

We can provide 1-3pcs.

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Tel :+86 137 9825 8661
E-mail :support@brightywatch.com
RM.517, NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG, KOWLOON,HK, China
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